Accessory Return Policy |
| 1. We do not operate a try before you buy policy.
2. We do not accept returns outside the 28 days from date of purchase
3. Please visit your local service centre or respective websites for warranty repairs for branded products i.e Nokia, Samsung, SonyEricsson etcetra
4. We do not under any circumstances refund postage for returns of goods, faulty or otherwise.
5. If returning within 7 days, You are responsible for returning the items in a re-saleable condition. The item must not have been used, must be complete with all components and the packaging must be not be damaged. Note that if these conditions are not met we will not accept returned goods.
Please contact us if the item is faulty, we can usually send a replacement or offer technical support. Also please have a look at our support forums at http://support.mobileplace.co.uk If a product is just returned for no apparent reason, there is a administration charge of £2.00 MobilePlace Returns Instructions Please return the item to: Capsta Ltd, unit 1, 60 cox lane, chessington, KT9 1TW
Please also include your order and write on it 'please refund' and reason for refund. Refunds are made back to the card. |
How long does it take for you to refund my card? |
The moment we receive the return, we will approve it and then refund it the same or next day. Please note however, some credit card companies can take up to 14 days to show the charge on your statement. You will receive a refund confirmation email |
I would like to cancel my order |
If you have placed your order and wish to cancel, please let us know by sending us a message from the customer control panel. Please note that there is a status lag between the processing and dispatched status- therefore we might not be able to stop a parcel going out even if you let us know you wish to cancel a order which status is not dispatched. If the order has been dispatched, you will have to return it to the following address together with your dispatch note and note ' please cancel'. CAPSTA
UNIT 1, 60 cox lane, chessington, kt9 1tw If the order has not been sent by us, we will not dispatch it. We will process a return automatically. Please note that due to the costs involved, all cancelled orders occur a cancellation charge of £2.00 Monies are refunded back to the purchasing credit card. |
Phone Return Policy |
1. In addition to your statutory rights, if you wish to return goods outside
of the 7 day cancellation period, we operate a 28 day faulty only returns
period.
2. Refunds will be for goods only and will not include any carriage costs paid
to us.
3. Please ensure that all returns are securely wrapped and packaged.
4. We recommend using a posting method that provides proof of delivery and can
compensate for lost or damaged goods for higher value items.
5. We cannot be held responsible for any units that have been damaged in
transit.
6. We do not operate a try before you buy policy.
7. Any goods found to be defective within 28 days will be replaced.
8. Goods found to be tampered with by the customer will not be replaced, but
will be returned at the customer's expense.
9. Used earpieces and Bluetooth headsets will not be accepted due to hygiene
reasons.
10. In certain circumstances, faults will need to be diagnosed by the
manufacturers of the item before a replacement can be issued (i.e. memory card
reading faults, handset not powering up etc.).
11. Replacement or alternative items will be processed as promptly as possible,
but please be aware that it may take up to 5 working days to issue the item. If
an item is out of stock, it will then become a priority back order to be shipped
once stock is available.
12. Refunds by credit card are made to the same credit card that was used for
the original purchase. Please be aware that it may take up to 14 days for your
card to be refunded.
Manufacturers Warranty
1. Outside of the 28 day faulty return period, returned phones can not be
accepted.
2. Please note that warranty claims beyond 28 days for SIM-free handsets are
resolved in the most prompt manner through your local repair centre.
3. Please see the manufacturers website for more information.
Nokia:
www.nokia.co.uk/A4222229
(Freepost service exists)
Samsung:
www.samsungmobile.com 0870
7267 864
Motorola:
www.motorola.com/uk
0870 9010 555
|
Phone Return Conditions |
|
New Page 1
All returns should be in as new condition with screen and keypad protective
film intact (where applicable).
The handset must be returned packaged in the original undamaged box including
the box inners as well as the phones accessories and literature that came with
the phone
All photos, contacts and any other personal information be deleted off phones
before returning them for cancellation/exchange.
Your return will be rendered void and we will be unable to cancel your order if:
Changes to manufacturers settings have been made
Deleting pre-installed manufacturers content such as games
Evidence of the phone being opened or attempts to tamper with fixing
screws/clips.
We do not pay for return carriage costs.
|
