FAQ : Security:
How do i know my transaction is secure? |
All order processing takes place over a secure server. Look out for the little yellow padlock in the botton right hand corner of the status bar. All our card processing systems and procedures are to industry guidelines and standards. All card details are transmitted securely for processing by Barclays Merchant Services. Our staff have no access to card details at all. All card details are processed in the UK, your card details never leave the UK. We do not save card details in the customer control panel, you will need to re-enter payment details each time you order. Card details provided by fax or phone are shredded where applicable once the order has been taken. |
How are my details treated? |
We do not sell or pass on any information at all on our customers. All details are kept encypted and secure. We are registered with the UK information commissioner and our procedures meet and take into account the Data Protection Act. Rest assured that by ordering with us, your email address will safe from email spammers/ marketing companies. We do not even transfer customer information between our other businesses for marketing purposes. |
How do you deal with Fraud? |
We take fraud very seriously. We invest considerable amounts in the latest fraud detection and prevention software. All orders are automatically searched against the electrol register, and even company staff lists where applicable. Possible fradulent orders are checked against a known risk list mantained by SafeSite. We reserve the right to cancel orders without prior warning or reason. Orders that are fradulent are passed onto the relevant authorities. Where we feel it's apprioriate, we will pursue fraud cases privately. |
